In the UAE’s fast-evolving labour market, the Ministry of Human Resources & Emiratisation (MOHRE) plays a critical role in regulating employment relationships and ensuring fairness for both employees and employers. Whether it’s resolving salary issues, verifying labour contracts, checking WPS compliance, or submitting a formal labour complaint, MOHRE’s enquiry services make the entire process transparent, quick, and accessible.

For thousands of residents and companies in the UAE, navigating MOHRE procedures can feel overwhelming — especially when dealing with sensitive matters like disputes, visa issues, or contract problems. This comprehensive guide explains everything you need to know about MOHRE enquiry services, including step-by-step processes, legal references, compliance requirements, common problems, and practical solutions.

This article is written by Business & Beyond Consulting LLC FZ, a trusted partner for Business Setup, PRO services, labour compliance, and all business support across the UAE.

What is MOHRE? (Ministry of Human Resources & Emiratisation)

MOHRE is the federal authority responsible for managing employment relations, labour policies, workforce protection, and employer compliance across the UAE mainland. It ensures that both parties follow the rules set out under:

• Federal Decree-Law No. 33 of 2021 (UAE Labour Law)
• Cabinet Decisions relating to WPS, work permits, and labour regulation
• Ministerial Resolutions governing disputes, employer obligations, and contract rules

MOHRE’s digital transformation has made most labour-related services available online through:

• The MOHRE website
• The MOHRE smart app
• TASHEEL centres
• The 80060 call centre

What Are MOHRE Enquiry Services?

MOHRE enquiry services are official government tools that allow employees, employers, and job seekers to:

• Check labour contract details
• Track work permit or visa status
• File or track labour complaints
• Verify company and employee information
• Track salary payments under WPS
• Monitor absconding case status
• Access employment history and records

These services ensure transparency and reduce the risk of disputes by giving both parties real-time access to official employment data.

Who Can Use MOHRE Enquiry Services?

MOHRE services benefit various groups, including:

Employees

To check contracts, salary records, complaint status, visa details, and employment rights.

Employers

To manage work permits, verify employee records, track compliance, and prevent fines.

Job Seekers

To confirm if offers or company records are valid.

Recruitment Agencies

To ensure legal documentation and onboarding requirements.

Types of MOHRE Enquiry Services in UAE

MOHRE offers multiple enquiry services designed to support both workers and employers.

1. Labour Contract Verification

Employees can verify:

• Job title
• Basic salary and allowances
• Contract type (limited or unlimited)
• Notice period
• Leave entitlements

2. Work Permit & Visa Enquiry

You can check:

• Application status
• Rejection reasons
• Renewal timelines

3. Salary & WPS (Wage Protection System) Tracking

MOHRE allows you to see whether your salary is:

• Paid on time
• Reported under WPS correctly
• Delayed or missing

4. Complaint & Dispute Enquiry

Users can track:

• Salary dispute status
• Contract violation complaints
• Unpaid end-of-service benefits
• Employer non-compliance cases

5. Absconding Case Status

Workers and employers can verify if a:

• Absconding report was filed
• Case is still active
• Case was cancelled

6. Company & Employee Verification

Employers can validate:

• Company classification
• Work permit quotas
• Employee records
• Trade licence compliance

How to Use MOHRE Enquiry Services Online

MOHRE’s digital services make it easy to check your employment details without visiting a centre.

Step 1 — Visit the MOHRE Website

Go to: www.mohre.gov.ae and choose the relevant enquiry service.

Step 2 — Enter Required Credentials

Depending on the enquiry, you may need:

• Passport number
• Labour card number
• Emirates ID
• Work permit number
• Company number
• Transaction number

Step 3 — Submit the Request

MOHRE will display the details instantly, or you can download the report.

Step 4 — Use the MOHRE Smart App

The app offers quick access to labour contracts, complaint filings, and salary verification.

How to File a Labour Complaint with MOHRE

If you have a salary issue, contract dispute, illegal deduction, delayed leave salary, or wrongful termination, you can file a complaint through MOHRE using the steps below:

Step 1 — Visit MOHRE Portal / App

Navigate to the “Complaints” section.

Step 2 — Enter Your Details

Include:

• Employer name
• Contract details
• Issue description
• Supporting documents (salary slips, emails, bank transfers)

Step 3 — Submit the Complaint

You’ll receive a tracking number.

Step 4 — Initial Call from MOHRE

A specialist will call both parties to mediate.

Step 5 — Settlement or Transfer to Labour Court

If no agreement is reached, MOHRE issues a referral letter for court.

Timeline for Labour Complaints

Stage	Time Frame	Details
Registration	1–2 days	Complaint submitted and acknowledged
Mediation	3–7 days	MOHRE contacts both parties
Decision	Up to 14 days	Settlement or transfer to court
Court Process	Varies	Depends on case complexity

Required Documents for MOHRE Enquiry Services

For Employees

• Passport copy
• Labour card number
• Emirates ID
• Employment contract

For Employers

• Trade licence
• Employee passports
• Establishment card
• WPS salary file
• Copy of labour contracts

Common Issues Users Face With MOHRE (and Solutions)

1. Labour Contract Not Showing

Reason: Employer did not update contract
Solution: Ask employer to update through TASHEEL

2. Wrong Salary Displayed

Reason: Incorrect WPS file
Solution: Employer must rectify salary submissions

3. Complaint Delay

Reason: Incomplete documents
Solution: Upload proof such as bank statements or emails

4. Absconding Case Incorrectly Filed

Solution: Worker can dispute through MOHRE call centre or app

5. Work Permit Rejected

Causes include:

• Missing documents
• Professional classification mismatch
• Labour ban

MOHRE Services for Employers

Employers can use MOHRE for:

✔ Hiring and Work Permit Management

Track applications, renewals, and approvals.

✔ Salary and WPS Compliance

Avoid WPS fines, salary delays, and inconsistencies.

✔ Contract Verification

Ensure all employees have compliant, updated contracts.

✔ Avoiding Penalties

MOHRE imposes fines for:

• WPS delay
• Incorrect contract details
• Failure to renew work permits
• Hiring without proper permits

This section is crucial for HR teams and business owners who want to stay legally compliant.

Employer Penalties for Non-Compliance

Violation	Fine
Non-payment of wages	Up to AED 50,000 per employee
Incorrect WPS data	AED 5,000 per employee
Hiring without permit	AED 50,000
False absconding report	AED 20,000
Failure to renew permits	AED 5,000

MOHRE monitors these violations regularly, so maintaining compliance is essential.

Real Examples in UAE

Case 1 — Salary Delay Resolved in 5 Days

An employee filed a complaint for 2 months unpaid salary.
MOHRE called both parties and resolved it within 5 days, with salary fully paid.

Case 2 — Employer Avoided WPS Fine

A company noticed inaccurate WPS files during a routine check.
With proper review and correction, they avoided AED 20,000 in penalties.

Case 3 — Wrongful Termination Settlement

An employee received 60 days’ compensation after MOHRE mediation due to illegal termination.

These examples show MOHRE’s efficiency and fairness in resolving disputes.

How Business & Beyond Consulting LLC FZ Helps with MOHRE Services

As a specialised PRO and business consulting firm, Business & Beyond provides:

• Labour contract management
• WPS compliance support
• Employee onboarding and visa processing
• MOHRE dispute handling
• Absconding case support
• Work permit renewals
• Labour compliance consultations

Our team ensures smooth operations, full compliance, and zero penalties for your business.

Frequently Asked Questions (FAQ)

1. Is MOHRE complaint filing free?

Yes, filing complaints through the MOHRE portal or app is free.

2. How long does MOHRE take to respond?

Typically 3–7 days for mediation.

3. Can an employer block an employee?

No employer can block access to MOHRE records. If mistreated, an employee can file a complaint.

4. Can absconding cases be removed?

Yes, if filed incorrectly or without evidence.

5. Can I check labour contract online?

Yes, using your passport number, labour card, or Emirates ID.

Final Thoughts

MOHRE enquiry services have made labour processes in the UAE more transparent, efficient, and fair. Whether you are an employee checking your contract or an employer managing WPS compliance, these services help ensure full adherence to UAE labour laws.

For businesses, compliance is not optional — it’s essential to avoid penalties and maintain a healthy workplace environment.

Business & Beyond Consulting LLC FZ helps companies and employees navigate the entire MOHRE ecosystem with ease, ensuring peace of mind and legal security at every step.